Sports Cover Active
How to make a claim

WE'RE PROUD THAT YOU'VE CHOSEN US TO BE YOUR INSURANCE PROVIDER.

We recognise that any claim can cause distress, so we’ve tried to make the process as simple as possible.

HELPFUL INFORMATION TO HAVE BEFORE YOU CALL

You can help process your claim more quickly if you are prepared with the appropriate information. However, please do not delay in reporting your claim if you do not have all of the information detailed below:

  • Policy number
  • Master scheme number **** (this is detailed on your policy schedule and also below in the ‘Claims contacts per product’ section)
  • Insured’s name and address
  • Description of loss
  • Date of loss
  • Location of loss
  • In the event of theft, loss of property or vandalism, contact the police immediately and obtain a crime reference number

Claim Contacts Per Product - Please click on the appropriate product to see contact information

Liability

For public liability and employers liability claims where you are asked to provide the Ministry of Justice Claims Portal Details by a solicitor Organisation ID C00582 and the policy number found on your cover schedule acting for a claimant, you will need to respond advising “Sportscover Europe”

Policies incepted or renewed in the years 1/10/2015 – 31/10/2018

Insurer: Sportscover Europe Ltd and/or Active Underwriting Ltd

Underwriter: Amlin (Syndicate 2001)

Insurer: Amlin (Syndicate 2001)

Claims contact:

Sportscover Europe Limited / or Active Underwriting Specialists Ltd,

General Enquiries: +44 (0)20 7444 1780

Email: claims@active-risk.com

Liability claim form
Policies incepted after: 24/12/2018

Insurer: Allianz Global Corporate Services

Claims contact for notification of loss:

Sportscover Europe Limited / or Active Underwriting Specialists Ltd,

General Enquiries: +44 (0)20 7444 1780

Email: claims@active-risk.com

Claims contact for existing claims:

Charles Taylor TPA

General Enquiries: +44 (0)20 81566239

Email: SportsCoverEurope@charlestaylorsolutions.com

Liability claim form
Property
Policies with Allianz Corporate Services Global

Insurer: Allianz Global Corporate Services

Claims Contact for Notification of loss:

Sportscover Europe Limited / or Active Underwriting Specialists Ltd

Tel: +44 (0)20 7444 1780

Email: claims@active-risk.com

Property claim form
Policies with NIG

Insurer: NIG

Claims Contact for Notification of loss

Sportscover Europe Limited / or Active Underwriting Specialists Ltd,

Tel: +44 (0)20 7444 1780

Email: claims@active-risk.com

Personal Accident
Policies incepted or renewed from: 1/10/2016

Insurer: Sportscover Europe Ltd and/or Active Underwriting Ltd

Underwriter: Antares (Syndicate AUL 1274)

Claims contact:

Sportscover Europe Limited / or Active Underwriting Specialists Ltd,

General Enquiries: +44 (0)20 7444 1780

Email: claims@active-risk.com

PA claim form
Policies incepted after: 22/11/22

Insurer: AIG

Master Policy No.

Claims contact: AIG

General Enquiries: +44 (0)20 8662 8101

Email: aigdirect.claims@aig.com

Post: Claims Department AIG Direct, The AIG Building, 2-8 Altyre Road, Croydon CR9 2LG

Policies incepted or renewed in the years 1/1/2016 – 31/12/2022

Insurer: Arc Legal Assistance Ltd

Claims contact:

Legal Claims Notification & Advice Helpline Service : 01384 887 585

Tax Claims Notification Service : 01384 887 585

Tax Advice Helpline Service : 01384 885 744

Claims Address

Arc Legal Assistance Ltd
PO Box 8921
Colchester
CO4 5NE

Policies incepted after: 22/11/22

Insurer: ARAG

Master Policy No.

Claims contact: ARAG

Help lines:

Redundancy assistance 0330 303 1955

Counselling assistance: 0333 000 2082

Executive suite – identity theft resolution 0333 000 2083

Crisis communication 0344 571 7964

Claim Forms:

Web address: www.araglegal.co.uk (Use voucher code X1232KC79BB5 when registering).

Tel: +44 0330 303 1955

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