Policies incepted or renewed in the years 1/10/2015 – 31/10/2018

Insurer: Sportscover Europe Ltd and/or Active Underwriting Ltd

Underwriter: Amlin (Syndicate 2001)

If you have a complaint regarding a claim:

The Compliance Officer at Sportscover Europe Ltd:

• Post – 6th Floor, Sackville House, 143-149 Fenchurch St. London, EC3M 6BN
• Email: complaints@active-risk.com
• Sportscover Europe Ltd Complaints Handling Procedure

For all other complaints:

• Post – Complaints at Lloyds of London, Fidentia House, Walter Burke Way, Chatham Maritime, Chatham, Kent, ME4 4RN
• Tel: +44 (0)20 7327 5693
• Email: complaints@lloyds.com
• WWW: Complaints By Lloyd’s UK Policyholders – Lloyd’s (lloyds.com)

Policies with Allianz Corporate Global and Speciality

Insurer: Allianz Corporate Global & Speciality

If you have a complaint regarding a claim

• Post – Customer Satisfaction Manager, Allianz Corporate Global & Specialty, Allianz House,
  60 Gracechurch Street, London, EC3V 0HR
• Tel: +44 (0) 20 3451 3000

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd:

• Post – 6th Floor, Sackville House, 143-149 Fenchurch St. London, EC3M 6BN
• Tel: +44 (0)20 7327 5693
• Email – complaints@active-risk.com
• Sportscover Europe Ltd Complaint Handling Procedure

Policies with Liberty Speciality Markets

Insurer: Liberty Mutual Insurance Europe SE

If you have a complaint regarding a claim

• Compliance Officer, Liberty Mutual Insurance Europe SE 20 Fenchurch Street, London EC3M 3AW, 

• Email: complaints@libertyglobalgroup.com 

• Telephone Number: +44 (0) 20 3758 0840

Or

Liberty Mutual Insurance Europe SE 5-7 rue Leon Laval L-3372 Leudelange, the Grand Duchy of Luxembourg 

Email: complaints@libertyglobalgroup.com 

Telephone Number: +352 28 99 13 00

 

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd

• Post – 6th Floor, Sackville House, 143-149 Fenchurch St. London, EC3M 6BN

• Tel: +44 (0)20 7327 5693

• Email – complaints@active-risk.com

Sportscover Europe Ltd Complaint Handling Procedure

Policies with Allianz Corporate Global & Speciality

Insurer: Allianz Corporate Global & Speciality

If you have a complaint regarding a claim

• Post – Customer Satisfaction Manager, Allianz Corporate Global & Specialty, Allianz House, 60 Gracechurch Street, London, EC3V 0HR
• Tel: +44 (0) 20 3451 3000

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd:

• Post – 6th Floor, Sackville House, 143-149 Fenchurch St. London, EC3M 6BN
• Tel: +44 (0)20 7327 5693
• Email – complaints@active-risk.com
• Sportscover Europe Ltd Complaint Handling Procedure

Policies with NIG incepted prior to 30/6/24

Insurer: NIG

If you have a complaint regarding a claim

• Post – Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
• Email: complaints@nig-uk.com
• www.nig.com/contact-us/complaints

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd:

• Post – 6th Floor, Sackville House, 143-149 Fenchurch St. London, EC3M 6BN
• Email – complaints@active-risk.com
• Sportscover Europe Ltd Complaint Handling Procedure

Policies with Liberty Speciality Markets

Policies : Liberty Mutual Insurance Europe SE

If you have a complaint regarding a claim

• Compliance Officer, Liberty Mutual Insurance Europe SE 20 Fenchurch Street, London EC3M 3AW, 

• Email: complaints@libertyglobalgroup.com 

• Telephone Number: +44 (0) 20 3758 0840

Or

Liberty Mutual Insurance Europe SE 5-7 rue Leon Laval L-3372 Leudelange, the Grand Duchy of Luxembourg 

Email: complaints@libertyglobalgroup.com 

Telephone Number: +352 28 99 13 00

 

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd

• Post – 6th Floor, Sackville House, 143-149 Fenchurch St. London, EC3M 6BN

• Tel: +44 (0)20 7327 5693

• Email – complaints@active-risk.com

Sportscover Europe Ltd Complaint Handling Procedure

Policies incepted or renewed from: 1/10/2016

Insurer: Sportscover Europe Ltd and/or Active Underwriting Ltd

Underwriter: Antares (Syndicate AUL 1274)

If you have a complaint regarding a claim:

The Compliance Officer at Sportscover Europe Ltd:

• Post – 6th Floor, Sackville House, 143-149 Fenchurch St. London, EC3M 6BN
• Email: complaints@active-risk.com
• Sportscover Europe Ltd Complaint Handling Procedure

For all other complaints:

• Post – Complaints at Lloyds of London, Fidentia House, Walter Burke Way, Chatham Maritime, Chatham, Kent, ME4 4RN
• Tel: +44 (0)20 7327 5693
• Email – complaints@lloyds.com
• WWW – Complaints By Lloyd’s UK Policyholders – Lloyd’s (lloyds.com)

Policies with American Insurance Group

Insurer: AIG

If you have a complaint regarding a claim:

• Post – Claims Department, AIG Direct, The AIG Building, 2-8 Altyre Road Croydon CR9 2LG
• Email – aigdirect.claims@aig.com
• Phone – +44 (0)20 8662 8101

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd:

• Post – 6th Floor, Sackville House, 143-149 Fenchurch St. London, EC3M 6BN
• Email – complaints@active-risk.com
• Sportscover Europe Ltd Complaint Handling Procedure

Policies with Liberty Speciality Markets

Insurer: Liberty Mutual Insurance Europe SE

If you have a complaint regarding a claim

• Compliance Officer, Liberty Mutual Insurance Europe SE 20 Fenchurch Street, London EC3M 3AW, 

• Email: complaints@libertyglobalgroup.com 

• Telephone Number: +44 (0) 20 3758 0840

Or

Liberty Mutual Insurance Europe SE 5-7 rue Leon Laval L-3372 Leudelange, the Grand Duchy of Luxembourg 

Email: complaints@libertyglobalgroup.com 

Telephone Number: +352 28 99 13 00

 

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd

• Post – 6th Floor, Sackville House, 143-149 Fenchurch St. London, EC3M 6BN

• Tel: +44 (0)20 7327 5693

• Email – complaints@active-risk.com

Sportscover Europe Ltd Complaint Handling Procedure

Policies incepted or renewed in the years 1/1/2016 – 31/12/2022

Insurer: Arc Legal Assistance Ltd

• Post – Arc Legal Assistance Limited, PO Box 8921, Colchester, CO4 5NE
• Email: customerservice@arclegal.co.uk
• Tel : 01206 615000

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd:

• Post – 6th Floor, Sackville House, 143-149 Fenchurch St. London, EC3M 6BN
• Email – complaints@active-risk.com
• Sportscover Europe Ltd Complaint Handling Procedure

Policies incepted after: 22/11/22

Insurer: ARAG

If you have a complaint regarding a claim:

• Post – Customer Relations Department, ARAG plc, 9 Whiteladies Road, Clifton, Bristol, BS8 1NN.
• Tel: 0117 917 1561
• Email: customerrelations@arag.co.uk
• WWW – www.arag.co.uk

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd:

• Post – 6th Floor, Sackville House, 143-149 Fenchurch St. London, EC3M 6BN
• Email – complaints@active-risk.com
• Sportscover Europe Ltd Complaint Handling Procedure

Insurer: NIG

If you have a complaint regarding a claim

• Post – Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
• Email: complaints@nig-uk.com
• www.nig.com/contact-us/complaints

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd:

• Post – 6th Floor, Sackville House, 143-149 Fenchurch St. London, EC3M 6BN
• Email – complaints@active-risk.com
• Sportscover Europe Ltd Complaint Handling Procedure