Sports Cover Active ActiveRisk
How to make a complaint

WE ARE COMMITTED TO GOING THE EXTRA MILE WITH OUR CUSTOMERS

If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right. We take all complaints seriously and following the steps below will help us understand your concerns and give you a fair response.

HOW TO MAKE A COMPLAINT

  • If you are unhappy with any element of the cover we provide or any aspect of our service or have a cause for complaint, please, in the first instance, contact the insurance intermediary that arranged the policy for you.
  • If you are still unhappy after your insurance intermediary has reviewed, then select your insurance product from the following list to show the applicable next step:

Complaint Contacts Per Product - Please click on the appropriate product to see contact information.

Liability
Policies incepted or renewed in the years 1/10/2015 – 31/10/2018

Insurer: Sportscover Europe Ltd and/or Active Underwriting Ltd

Underwriter: Amlin (Syndicate 2001)

If you have a complaint regarding a claim:

The Compliance Officer at Sportscover Europe Ltd:

For all other complaints:

Policies incepted after: 24/12/2018

Insurer: Allianz Corporate Global & Speciality

If you have a complaint regarding a claim

  • Post – Customer Satisfaction Manager, Allianz Corporate Global & Specialty, Allianz House,
    60 Gracechurch Street, London, EC3V 0HR
  • Tel: +44 (0) 20 3451 3000

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd:

Property
Policies with Allianz Corporate Global & Speciality

Insurer: Allianz Corporate Global & Speciality

If you have a complaint regarding a claim

  • Post – Customer Satisfaction Manager, Allianz Corporate Global & Specialty, Allianz House, 60 Gracechurch Street, London, EC3V 0HR
  • Tel: +44 (0) 20 3451 3000

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd:

Policies with NIG incepted prior to 30/6/24

Insurer: NIG

If you have a complaint regarding a claim

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd:

Personal Accident
Policies incepted or renewed from: 1/10/2016

Insurer: Sportscover Europe Ltd and/or Active Underwriting Ltd

Underwriter: Antares (Syndicate AUL 1274)

If you have a complaint regarding a claim:

The Compliance Officer at Sportscover Europe Ltd:

For all other complaints:

Policies incepted after: 22/11/22

Insurer: AIG

If you have a complaint regarding a claim:

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd:

Policies incepted or renewed in the years 1/1/2016 – 31/12/2022

Insurer: Arc Legal Assistance Ltd

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd:

Policies incepted after: 22/11/22

Insurer: ARAG

If you have a complaint regarding a claim:

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd:

Property Owners Liability

Insurer: NIG

If you have a complaint regarding a claim

For all other complaints:

The Compliance Officer at Sportscover Europe Ltd:

Get in touch

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